Account Verification Calls
Securing outbound fraud alerts and suspicious activity notices
Fraudsters impersonated bank employees to trick customers into sharing login credentials or transferring money. Banks deployed OrgVerify for all outbound account verification calls.
How the Attack Worked
Fraudsters impersonated bank employees and called customers claiming suspicious activity on their accounts. Victims were tricked into sharing login credentials or transferring funds to "safe accounts."
How OrgVerify Solved It
Banks began using OrgVerify for outbound fraud alerts and account verification calls. Customers received a one-time code from the caller and could verify the legitimacy of the call before taking any action.
Results & Outcomes
Customer trust in fraud alert calls increased, and banks reported fewer cases of social engineering fraud. OrgVerify became a standard part of their customer protection strategy.
Key Enterprise Benefits
Verification Methods
Supported Workflows
Outbound Fraud Alert WorkflowsRelated Use Cases
Customer Impersonation Fraud
Scammers spoofed a financial institution's caller ID and called customers to harvest security question answers — then used that information to impersonate those customers at the bank's contact centre.
Tax Authority Impersonation
Bad actors were impersonating the government tax authority to extract confidential tax return information from citizens, then using it to reroute refund cheques and cash them.
Patient Protection from Insurance Impersonation
Unethical insurance investigators impersonated healthcare providers to extract sensitive patient information over the phone, which was then used to deny legitimate insurance claims.
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