Senior Protection from Tech Support Scams
Protecting vulnerable seniors from fraudulent remote-access requests
Fraudsters impersonating major tech company support agents convinced seniors their computers were infected and tricked them into installing remote access software, leading to financial theft.
How the Attack Worked
A growing number of seniors were being targeted by fraudsters impersonating support agents from major tech companies. These scammers claimed the victim's computer was infected and convinced them to install remote access software, leading to financial theft and identity compromise.
How OrgVerify Solved It
One such tech company implemented OrgVerify and rolled out updates to their website and a media education campaign to explain how legitimate calls from them would work. When contacting customers, support agents would now be providing a one-time code that the recipient could verify on the company's website.
Results & Outcomes
Call recipients felt more confident engaging with verified support calls. Reports of successful tech support scams dropped significantly, and the agency launched a public awareness campaign promoting OrgVerify as a tool for safer phone interactions.
Key Enterprise Benefits
Verification Methods
Supported Workflows
Web Support Portal & Public Awareness CampaignsRelated Use Cases
Customer Impersonation Fraud
Scammers spoofed a financial institution's caller ID and called customers to harvest security question answers — then used that information to impersonate those customers at the bank's contact centre.
Account Verification Calls
Fraudsters impersonated bank employees to trick customers into sharing login credentials or transferring money. Banks deployed OrgVerify for all outbound account verification calls.
Tax Authority Impersonation
Bad actors were impersonating the government tax authority to extract confidential tax return information from citizens, then using it to reroute refund cheques and cash them.
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