Tax Authority Impersonation
Protecting citizens and government income cheques from bad actor impersonation
Bad actors were impersonating the government tax authority to extract confidential tax return information from citizens, then using it to reroute refund cheques and cash them.
How the Attack Worked
The government's tax authority had a problem with bad actors calling their citizens and impersonating the tax authority. The bad actors would ask for confidential information, such as line 150 from the citizen's tax return, and then use that information to impersonate the citizen to the tax authority. Once they had been wrongfully authenticated using security questions, they would change the address for the citizen's tax refund cheque. Before anyone knew what was happening, the bad actors would cash the cheques and move the money out of the country.
How OrgVerify Solved It
The government tax authority implemented OrgVerify to protect their citizens. Now, citizens have a way to verify when it is really the government calling them and when it is actually a bad actor. This has eliminated millions of dollars in fraud and protected vulnerable citizens, who were often targeted with these attacks, from having their government income cheques scammed.
Results & Outcomes
Public trust in government communications improved, and scam-related complaints dropped. The agency also added OrgVerify instructions to its official website and tax notices to educate citizens on how to verify calls.
Key Enterprise Benefits
Verification Methods
Supported Workflows
ServiceNow IntegrationRelated Use Cases
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Patient Protection from Insurance Impersonation
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